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The "Evaluation criteria for after-sale services of goods" (GB/T27922-2011) standard is an evaluation standard, and the purpose of certification is to identify excellence. The certification result is to prove that the enterprise has implemented after-sales service according to the standard and, and reached a certain height (star). It is a certification of the scoring system to measure the level of service ability according to the evaluation score.
Business consulting
Technical consulting
Product selection and matching
Order fulfillment
Logistics and distribution
E-commerce
Communication/return view
Request/feedback
Return or exchange
Field service
Suggestions and complaints
Technical consultationtechnical support and trainingcertificates and test reports field serviceproduct maintenanceproduct identification
Product inquirybusiness policy and process consultationpurchase channel, consulting service account servicequalification certificate and catalogue, consulting service suggestions, complaints and other servicesmultimedia online services
Standard orderdelivery time inquiry and tracking document and product information inquiry delivery adjustment urgent ordersspecial orders customized business follow-uporder system and process training
Delivery servicesdelivery remindersreturns service carrier coordination services
Inquiry servicedocuments download services self-service order
Email: info.obd@delixi-electric.com
Delixi customersBound phone, customer number
Non-Delixi customers1#
Dial 1 Product quality technical support
Dial 5 Order processing
Dial 6 Business policy consultation
Dial 7 Complaints, suggestions and others
WeChat service number
WeChat subscription number
Official Weibo
商品信息
單價
數(shù)量
總價
操作
商品信息
單價
數(shù)量
總價
操作
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